Our Policies
Please read carefully before booking a picnic
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Payment Methods: We currently take payment through credit card & visa debit
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Non-refundable Deposit Fee: Once your picnic is approved, a 50% non-refundable deposit fee is required to confirm your date. Your remaining balance is due 48 hours before your picnic. We do not set up your picnic unless we have the full payment.
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Cancellations & Rescheduling: Picnics cannot be cancelled or rescheduled less than 48 hours prior to your picnic. Rescheduling can only be done 48 hours or more prior to your picnic. We will reschedule your picnic for a future date *subject to availability*
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Weather Conditions: Weather can be unpredictable. If the weather conditions on the day of your picnic do not permit for a picnic, you may reschedule your picnic for a later date with no penalties *subject to availability*. Please be prepared with a backup location that is indoors to ensure you have an option.
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Picnic Liability: During the duration of your picnic, you are liable for any lost, stolen, or damaged equipment, and can be charged a fee if any of these occur. We do not permit the use of any open flame candles at our picnics and we are not liable for any consequences of live fire. Additionally, do not in any circumstances leave your picnic unattended. If you would like to leave your picnic early, please message us 30 mins prior to when you would like to leave and we will return.
Is food included?
Food and drinks are only included for if selecting a large party or corporate package.
We have however partnered with Lina's Cakes who is one of our food vendors. Please click the link below and let us know what food package you are interested in adding!
What if your party is late?
Your picnic time slot will begin and end at the scheduled time, regardless if you or your full party is there or not.
Can I bring alcohol?
The city of Newmarket and city of Keswick has very strict regulations on the consumption of alcohol in public places. The Picnic Experience is not liable for any repercussions pertaining to alcohol.
How do I book?
Once you have your desired date, time, location and party size, please contact us, and we will get back to you to let you know if your picnic is approved! Once it is, we ask for a 50% nonrefundable deposit fee to secure your date.
What does the day of the picnic look like?
We set up 1-2 hours prior to your picnic and request you do not arrive earlier than your scheduled time. We want you to see the finished product!
We will send you our exact location 1 hour prior to your picnic so you can easily find it! Once you get here, we leave and let you enjoy. We return once your picnic is done to clean everything up.
What if I want to leave the picnic early?
Please do not leave picnic unattended. If you would like to leave early, message us on Instagram 30 mins prior to when you want to leave and we will return asap.